Terms of Service

Clinora supports daily clinic operations, including appointments, patient records, notes, payment records, clinic expenses, reports, and owner or practitioner workflows. It serves therapy, physiotherapy, rehabilitation, dental, and esthetic clinics. Dental tools include charts, periodontal measurements, medical history, treatment plans, imaging records, and recall worklists. Available features depend on the clinic’s service arrangements.

Clinics are responsible for choosing authorized users, keeping access up to date, and making sure staff use the service only for legitimate clinic work. Users must protect their credentials, use their own authorized accounts, and promptly report suspected misuse.

Do not attempt unauthorized access, bypass access controls, disrupt the service, or disclose patient or clinic information to people who are not entitled to receive it.

Clinics are responsible for lawful collection and use of information, required privacy notices and permissions, consent where required, professional obligations, and accurate data entry.

Clinicians must verify records, measurements, alerts, and treatment choices before relying on them. When recording exercise instructions for patients, this includes suitability, dosage, and precautions. Clinora supports clinical workflows; it does not replace professional judgment.

The legal operator identified above, operating as Clinora, provides, secures, supports, backs up, maintains, and operates the service according to the applicable agreement with each clinic and applicable law. Clinic responsibilities do not transfer Clinora’s own legal or contractual duties to the clinic.

As between the clinic and Clinora, the clinic retains its rights in information it supplies, subject to patient rights and applicable law. Clinora receives only the rights needed to process that information to deliver, secure, support, back up, maintain, and operate the service under the applicable agreement. The provider does not sell patient data or clinic data.

Clinora and its licensors retain their rights in the software and content they provide. Clinics may use these for ordinary authorized clinic work under their service arrangements. Clinics retain their rights in their own clinical content and may share it with the intended patient or authorized caregiver, subject to patient rights and any applicable third-party content restrictions. Access to Clinora does not grant a right to resell the software or redistribute third-party content beyond the permissions provided.

The provider processes clinic-directed patient data on the clinic’s behalf for the service purposes described above. The Privacy Policy also describes Clinora’s own account administration, support, security, and public-site processing. Any applicable Data Processing Agreement governs the processing it covers. Accepting these terms or the Privacy Policy does not provide patient messaging consent.

The service uses authenticated access controls and operational safeguards. Backups support disaster recovery and reliability, and deleted data may remain in backups or retained object versions until the applicable retention and storage lifecycle arrangements remove them. Backups do not guarantee recovery of every change or file. Clinora remains responsible for its agreed backup and security obligations.

Support access to clinic data is limited to what is needed to investigate support, security, maintenance, backup, or operational issues.

Reports and exports are clinic operational tools, and current-view reports are not a complete clinic-data export. After a clinic downloads or shares a report, the clinic is responsible for protecting and using that exported file appropriately. Contact Clinora to arrange broader record requests.

Clinics using WhatsApp appointment reminders must obtain and record the required recipient permission and respect opt-outs. Permission for appointment reminders does not authorize recall or follow-up outreach. Messages sent through Clinora’s shared sender identify the clinic on whose behalf they are sent.

Reminder bodies must not include diagnoses, treatment details, clinical notes, or financial details. A clinic name can itself reveal a healthcare relationship. The Privacy Policy explains provider processing and the limits of shared-sender STOP handling. Patients should contact their clinic directly for appointment changes and care questions.

Clinora does not provide medical advice, emergency services, legal advice, tax advice, payroll services, or full accounting. Clinics remain responsible for professional judgment, emergency procedures, and specialist advice where needed.

Service interruptions and messaging delays or failures can occur, including through network or provider problems. Clinora does not guarantee uninterrupted availability, message delivery or reading, patient attendance, or clinical outcomes. Clinics should use an appropriate alternative for urgent communications. These limitations do not remove Clinora’s agreed service and security obligations or liability and rights that cannot lawfully be excluded.

Pricing, subscription, pilot, support, and service-level terms are agreed separately with each clinic.

Suspension and termination are governed by the applicable clinic agreement and law. Any restriction needed to address unlawful use or a security threat should be proportionate to the issue, with notice and an opportunity to resolve it where practicable, unless urgent protection or law requires otherwise.

Contact Clinora to coordinate termination, record return, and deletion under the applicable agreement and professional or legal retention requirements. The available report exports may not include every record or attachment. Deactivation or ending access does not itself delete stored data, and clinics should arrange continuity of access to the records they need.

Updates will carry a revised publication date. Publishing new public terms does not by itself amend an existing clinic agreement or establish a clinic’s acceptance; applicable notice and agreement requirements still apply.

Questions about these terms can be sent to the provider using these contact details: